Refund Policy

Last updated: July 2026

Plants are living products, so our refund process is built around a straightforward health guarantee rather than a generic return window.

1. Our Promise

If a plant arrives dead, severely damaged, or clearly unhealthy, GulBazar will offer a free replacement or a full refund — your choice.

2. What's Covered

Plants that are dead or visibly wilted/damaged on arrival.
The wrong item was delivered.
An item from your order is missing.
Significant damage to the pot or packaging that affects the plant's health.

3. Reporting Window

Report the issue within 24 hours of delivery from your Contact page with clear photos of the plant and packaging. Claims made after this window may not be eligible.

4. What's Not Covered

Once a healthy plant has been delivered and accepted, GulBazar cannot offer refunds for wilting or decline caused by watering, sunlight, or care after delivery, and we do not accept change-of-mind returns on live plants due to their perishable nature.

5. Refund Method & Timeline

Approved refunds are issued to your original payment method (or as GulBazar wallet credit for COD orders) within 5–7 business days of approval. Replacements are re-dispatched from the same or a nearby verified nursery within 2–3 business days.

6. How to Request a Refund or Replacement

Visit Track My Order or the Contact page, select "Damaged Plant" or the relevant issue type, and submit your order ID with photos. Our support team responds within 1 hour on WhatsApp during business hours.